SAY YES TO INCREASE YOUR CULTURE, SERVICE, & SALES
AWARD-WINNING INDUSTRY LEADER, AUTHOR, AND CUSTOMER SERVICE EXPERT.
Christine Trippi empowers companies and organizations to build a remarkable customer-centric culture. Discover how easy leadership can be with strategies that boost customer service, sales, and employee satisfaction.
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IGNITE PASSION
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CLEAR PLAN
PROVEN SUCCESS
86%
of customers are willing to pay more for a better customer experience
The ACA Study
94%
of employees would stay longer if the company invested in their learning.
LinkedIn Report
2%
increase in customer retention has the same effect as a 10% reduction in operating costs
Bain & Company
TODAY HOTEL LEADERS WORLDWIDE NEED HELP TO DRIVE EMPLOYEE RETENTION, CUSTOMER EXPERIENCE, AND SALES.
SAY YES TO A NEW APPROACH
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You deserve a step-by-step strategy that you can begin on day one!
Hotels and organizations worldwide are finding it challenging to deliver customer experiences and team culture as they once did.
The hospitality industry has evolved, leading to a decline in customer loyalty, constant turnover, decreased team morale, and lost market share.
Hotel leadership made easy!
"One of the best public speakers I’ve ever had a chance to witness. Infectiously motivating!!! Thank you Christine Trippi!!!"
RICHARD SERRILL
General Manager
ABOUT CHRISTINE TRIPPI
INDUSTRY POWERHOUSE
INTERNATIONAL KEYNOTE SPEAKER
BESTSELLING AUTHOR
Boasting over three decades of experience with many of the world's leading hotel brands, Christine specialized in transforming underperforming hotels into top performers through team culture, guest experience, and operational excellence, culminating in prestigious industry awards including: General Manager of the Year, Hotel of the Year, and Best Place to Work.
Globally recognized as one of the top speakers in Hospitality and Customer Experience by Global Gurus. Her program, "Yes Is the Answer," was ranked the #2 best training program.
Recognized by the International Hospitality Institute as 100 Most Inspirational People in Global Hospitality and Travel.
Christine Trippi's book Yes Is the Answer has earned the title of #1 Best Seller in Hospitality on Amazon, transforming teams across the industry. This groundbreaking work is celebrated for its actionable insights, empowering hospitality professionals to deliver exceptional guest experiences and elevating team performance.
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HOW CAN CHRISTINE SUPPORT YOUR COMPANY?
From ENERGETIC keynotes to interactive workshops, virtual masterclasses, team-building experiences, and consulting, Christine Trippi offers a diverse range of services designed to bring you Sweet Hospitality!
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WHY YOU'LL LOVE WORKING WITH CHRISTINE
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FEEL
Your audience will feel inspired, energized, and unstoppable
LEARN
Your audience will learn a proven strategy that drives results for every stakeholder, ensuring success across all areas of your organization.
DO
Your audience will be activated to move forward and execute
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"Passion changes everything! Christine Trippi’s passion and simple approach to responding positively will inspire you to become a first-in-class hotelier. Yes Is the Answer is a must read for any leader, especially anyone in the business of hospitality."
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ANTHONY MELCHIORRI,
President Of Argeo Hospitality, Host And Executive Producer Of Hotel Impossible And Five Star Secrets
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Yes Is The Answer
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Now Available
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TIMONIALS
With over 50 years of experience in the care industry, we pride ourselves in giving the highest level of care to all our clients.
Thank you for your tremendous contribution to our recent event.
Our teams enjoyed and benefited greatly from the session. Following your guidance in fall 2022, we witnessed significant growth in our GSS/OSAT scores. In 2023, applying your strategies led to remarkable year-over-year score increases.
Our portfolio's ITR scores rose by +10pts, resulting in our best GSS/OSAT performance yet. In 2024, many hotels transitioned from "clear" to "green."
We believe in your content and strategies and will continue to use them for sustained positive results. Thank you once again!
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SCOTT FARRAR
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